Legal

Cookie Policy

How ProHelp uses cookies and similar technologies, and how you can control them.

Last updated August 20, 20268 min read

In short

This Cookie Policy explains what cookies are, which categories are used on our website, why we use them and how long they last. Strictly necessary cookies keep the website working and are always active. Analytical cookies are switched on when you arrive, and you can switch them off at any time in the website’s cookie settings; from that moment they are no longer used and the ones already stored on your device are deleted. Functional and marketing cookies are used only where you have given your consent, and you can withdraw that consent at any time. You can also delete or block cookies entirely through your browser settings at any time. Blocking strictly necessary cookies may stop parts of the website from working. Where information from cookies is combined with personal data, our Privacy Policy applies. This summary is provided for convenience only; the full Cookie Policy below is the binding text.

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What cookies are

A cookie is a small text file that a website places on your computer, phone or other device when you visit it. The cookie lets the website recognise your device on later visits, remember the choices you have made and work the way you expect. Cookies cannot run programs, and they cannot read anything from your device other than the information they store themselves.

This Cookie Policy also covers technologies that work in a similar way without being cookies in the strict sense — among them pixels and tracking tags, browser local storage and session storage, software development kits used in mobile applications, and device identifiers. Wherever this policy refers to cookies, those technologies are included.

Cookies placed by the website you are visiting are called first-party cookies. Cookies placed by another organisation whose content or service is embedded in that website are called third-party cookies. Both are covered by this policy, but the degree of control we have over them differs — see the section on third-party cookies below.

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How we use cookies

The Company uses cookies on the Website for the following purposes:

  • Keeping the Website working — routing your requests, holding a single visit together, and protecting forms against automated abuse.
  • Remembering your preferences — for example the language you have chosen, so that you are not asked again on every visit.
  • Understanding how the Website is used — which pages are opened, which errors occur and where visitors leave, so that we can maintain and improve the service.
  • Measuring how effective our own marketing is, and in some cases showing you our advertising on other websites.

We do not use cookies to identify you personally where identification is not necessary for the purposes set out above, and we do not use them to take automated decisions producing legal effects concerning you. Where information collected through cookies is combined with personal data, that processing is governed by our Privacy Policy.

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Categories of cookies we use

Cookies are grouped by the purpose they serve. The Website uses the following categories:

  1. 1.Strictly necessary cookies. These cookies are required for the Website to function and cannot be switched off in our systems. They are set in response to actions you take, such as choosing a language, submitting a form, or confirming that a request comes from a person rather than an automated system. Without them, services you have asked for cannot be provided. Because they are necessary in order to deliver the service, these cookies do not require your consent.
  2. 2.Functional cookies. These cookies let the Website offer enhanced functionality and personalisation, such as remembering your display preferences or the region you are interested in. If you do not allow them, some or all of these features may not work correctly.
  3. 3.Analytical or performance cookies. These cookies let us count visits and traffic sources, see which pages are used most and least, and understand how visitors move around the Website. The information they collect is aggregated and used for internal research and service improvement. These cookies are set when you arrive on the Website. You can switch them off at any time in the cookie settings; from that moment they are no longer used, the ones already stored on your device are deleted, and we will not know when you visit or be able to monitor the Website's performance.
  4. 4.Marketing cookies. These cookies may be set through the Website by advertising partners to build a picture of your interests and show you relevant advertising on other websites. They do not store directly identifying information, but they rely on uniquely identifying your browser and device. If you do not allow them, the advertising you see will be less targeted.

Strictly necessary cookies are always active. Analytical cookies are active from the moment you arrive on the Website, and you can switch them off at any time in the cookie settings — the notice shown on your first visit, or the “Cookie settings” link at the bottom of every page. When you switch them off, they stop being used and the analytical cookies already stored on your device are deleted. Functional and marketing cookies are used only where you have consented to them, and you may withdraw that consent at any time using the browser and device controls described below. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

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Third-party cookies

Some cookies on the Website are set by third parties whose services we use in order to operate, secure and improve it. These may include our hosting and content delivery provider, providers of security and anti-abuse measures, analytics providers (currently Google Analytics, a service of Google), and providers of content embedded in our pages such as videos, maps or fonts.

Those third parties act under their own privacy and cookie notices, and we have no reasonable ability to influence how they process the data collected through their cookies. We recommend reading the relevant notice of any third party whose cookies you wish to understand in detail.

The Website may also contain links to websites maintained by others. Those websites may place their own cookies on your device, collect data or request personal information from you. We have no control over these processes, and this Cookie Policy does not apply to them.

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How long cookies last

Measured by how long they stay on your device, cookies fall into two groups:

  • Session cookies exist only while your browser is open. They are deleted automatically when you close it, and serve to hold a single visit together.
  • Persistent cookies remain on your device after the browser is closed, until they expire or until you delete them. They serve to remember your choices between visits.

The lifetime of each persistent cookie is set according to its purpose and does not exceed what is necessary to achieve that purpose. Preference cookies typically last up to twelve months; the analytical cookies set by Google Analytics last up to two years from your last visit, unless you switch them off or delete them sooner. We review the cookies used on the Website periodically and remove those that are no longer needed.

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Managing and disabling cookies

You can control cookies in several ways. The Website’s cookie settings — the notice shown on your first visit, and the “Cookie settings” link at the bottom of every page — let you switch analytical cookies off, and back on, at any time; when you switch them off, we stop using them and the analytical cookies already stored on your device are deleted. Strictly necessary cookies cannot be switched off there, because the service cannot be provided without them.

Independently of that, every common browser lets you see the cookies stored on your device, delete them, and block them either for all websites or for a chosen one. These settings are found among the browser's privacy or data protection preferences, and the browser's own help pages describe the exact steps for the version you are using. Deleting cookies also deletes the preferences they hold, so choices such as your language may be requested again.

On mobile devices you can additionally reset or limit the advertising identifier provided by the operating system, and clear an individual application's stored data through the system settings. Most browsers also offer a private or incognito mode, in which cookies are discarded when the session ends.

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Amendments to the Cookie Policy

The Company's Cookie Policy may be subject to change, and this document may be amended accordingly — for example when the cookies used on the Website change. Any amendments to the Cookie Policy will be announced on our website, and the date of the most recent revision is shown at the top of this document.

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Contact Information

Contact information of our specialists:

Sabiedrība ar ierobežotu atbildību “EDART”, reģ. Nr. 40203264366

Address: Vidus iela 6 - 14, Rīga, LV-1010

info@prohelp.lv