Share a fair, specific review after the job to help other customers choose. The sections below explain what to check, what to record in chat and when to slow down before making a decision.
ProHelp connects customers and professionals. It does not guarantee workmanship, verify professional qualifications, process payments, hold escrow or provide payment protection. Phone verification confirms access to a number, not a person’s identity or background.
What matters here
A useful review describes the completed experience rather than simply saying “good” or “bad.” Mention the type of work, whether communication and timing matched the agreement, and what stood out about the result. Details help future customers judge relevance while giving the professional clear feedback.
Write only about what you personally observed. Separate facts from expectations, avoid guessing at motives, and do not publish phone numbers, addresses, payment details or private conversation. A lower rating is most helpful when the text explains the concrete issue. Likewise, a high rating should identify what the professional did well.
Review the correct person and job. Wait until the work is actually finished so the rating reflects the whole engagement, including any agreed corrections. A review should not be traded for a discount, extra work or favourable treatment. Keep payment discussions direct and independent.
Recommended process
- Mark the relevant job done when the agreed work is complete.
- Open the review prompt for the professional who performed it.
- Select the rating that matches the overall experience.
- Add concise evidence about quality, punctuality and communication.
- Reread for personal data and accuracy, then submit.
A short written recap is valuable whenever the decision affects scope, timing or money. Include what is and is not included, who supplies materials, the expected date, and any condition that may change the price. Wait for a clear reply from the other person instead of treating silence as agreement.
Mistakes and warning signs
If emotions are high, draft the facts and return later before publishing. Focus on dates, promises and observable results. Do not threaten a review to force an unrelated concession.
If the review option does not appear, confirm the job is completed and that you are signed into the account that posted it. Reopen the app and the job page. For safety incidents or suspected fraud, use the report flow as well; a public review does not replace a private moderation report or emergency help.
ProHelp’s normal posting, applying, chatting and hiring features are free, and ProHelp takes no commission. Customers and professionals settle directly. If behaviour is abusive, deceptive or unsafe, stop the conversation and use report or block. Contact local emergency or law-enforcement services for immediate danger or suspected crime.
Final check
Before leaving “Leave a review”, review the conversation from the other person’s perspective. Make sure the current position on first-hand facts and useful feedback is easy to find and does not depend on an older message that was later changed. Correct dates, amounts or assumptions in one new recap. This gives both sides a practical reference and an opportunity to disagree before travel, work or payment.
Keep only information that is relevant to the arrangement. Save appropriate receipts and job records, but avoid copying private details into unrelated conversations. If the other person asks for something unexpected, ask why it is needed and pause if the explanation does not fit the task. Clear boundaries are more useful than rushing to appear agreeable.
When the app does not show the expected action, first confirm the job status and account, refresh the page, and try again on a stable connection. Repeated taps, duplicate posts or duplicate payments can create more confusion. If the issue persists, describe the screen, job and action accurately when contacting support; never include passwords, verification codes or full banking credentials.