ProHelp takes no commission from jobs; customers and professionals settle directly. The sections below explain what to check, what to record in chat and when to slow down before making a decision.
ProHelp connects customers and professionals. It does not guarantee workmanship, verify professional qualifications, process payments, hold escrow or provide payment protection. Phone verification confirms access to a number, not a person’s identity or background.
What matters here
ProHelp does not deduct commission from a customer’s budget, a professional’s quote or the amount the parties finally agree. There is no percentage owed to ProHelp for posting, applying, chatting or hiring through the marketplace.
Commission is different from the price of work. A professional’s proposal may include labour, materials, travel or other job costs, but those are parts of the direct agreement, not a ProHelp deduction. Ask for a breakdown when a figure is unclear instead of assuming an unfamiliar line item belongs to the platform.
Because ProHelp does not take commission, it also does not sit in the payment flow. It does not invoice the customer for the job, withhold a professional’s earnings, hold money in escrow or release funds after completion. Both parties arrange settlement themselves and should record the terms before starting.
Recommended process
- Compare the job scope and the professional’s complete proposed price.
- Ask the professional to explain included costs and any possible extras.
- Confirm that amount and a direct payment method in the chat.
- Keep the payment record supplied by the method you chose.
- Report anyone claiming to collect a ProHelp commission or release fee.
A short written recap is valuable whenever the decision affects scope, timing or money. Include what is and is not included, who supplies materials, the expected date, and any condition that may change the price. Wait for a clear reply from the other person instead of treating silence as agreement.
Mistakes and warning signs
Do not confuse a customer’s displayed budget with money available in a platform account. Nothing is deducted from it. Likewise, marking a job done does not trigger a commission calculation or payout.
Impersonators may invent processing, verification, withdrawal or release charges. Do not follow payment links or reveal account codes in response. Preserve the request, report the user and contact the relevant payment provider if money was already sent. ProHelp’s no-commission model is not payment protection and does not guarantee the work.
ProHelp’s normal posting, applying, chatting and hiring features are free, and ProHelp takes no commission. Customers and professionals settle directly. If behaviour is abusive, deceptive or unsafe, stop the conversation and use report or block. Contact local emergency or law-enforcement services for immediate danger or suspected crime.
Final check
Before leaving “Does ProHelp charge commission?”, review the conversation from the other person’s perspective. Make sure the current position on zero commission and impersonated fees is easy to find and does not depend on an older message that was later changed. Correct dates, amounts or assumptions in one new recap. This gives both sides a practical reference and an opportunity to disagree before travel, work or payment.
Keep only information that is relevant to the arrangement. Save appropriate receipts and job records, but avoid copying private details into unrelated conversations. If the other person asks for something unexpected, ask why it is needed and pause if the explanation does not fit the task. Clear boundaries are more useful than rushing to appear agreeable.
When the app does not show the expected action, first confirm the job status and account, refresh the page, and try again on a stable connection. Repeated taps, duplicate posts or duplicate payments can create more confusion. If the issue persists, describe the screen, job and action accurately when contacting support; never include passwords, verification codes or full banking credentials.