Posting, applying, chatting and hiring are free, and ProHelp does not take commission. The sections below explain what to check, what to record in chat and when to slow down before making a decision.
ProHelp connects customers and professionals. It does not guarantee workmanship, verify professional qualifications, process payments, hold escrow or provide payment protection. Phone verification confirms access to a number, not a person’s identity or background.
What matters here
ProHelp’s normal marketplace actions are free: customers can post jobs, review applicants, chat and hire, while professionals can browse and apply. There is no platform charge for those actions and ProHelp does not take a percentage from the agreed job price.
“Free” describes use of the platform, not the labour or materials. Customers and professionals still agree what the actual work costs. Travel, supplies, disposal or specialist services may form part of that direct price. A budget shown on a post is a guide for discussion, not money deposited with ProHelp.
ProHelp does not operate checkout, hold funds, release milestones or offer payment protection. The customer and professional choose a payment method and settle between themselves. Because ProHelp is not the payment intermediary, payment questions should be agreed before work starts and documented in chat.
Recommended process
- Post or apply without entering payment details for a ProHelp platform fee.
- Discuss the work price and included costs with the other person.
- Confirm the amount, scope, timing and direct payment method in writing.
- Treat any later change as a new agreement requiring both sides’ approval.
- Keep appropriate receipts from the payment method you choose.
A short written recap is valuable whenever the decision affects scope, timing or money. Include what is and is not included, who supplies materials, the expected date, and any condition that may change the price. Wait for a clear reply from the other person instead of treating silence as agreement.
Mistakes and warning signs
Be suspicious if someone claims that a normal job, message, application or selection must be unlocked with a ProHelp payment. Never share a verification code, card login or bank password. Check that a request relates to the actual work rather than an invented platform fee.
Free access does not mean ProHelp guarantees workmanship or refunds direct payments. Assess profiles and proposals yourself. Report accounts that impersonate ProHelp or demand commission on its behalf, and contact your payment provider promptly if you sent money because of suspected deception.
ProHelp’s normal posting, applying, chatting and hiring features are free, and ProHelp takes no commission. Customers and professionals settle directly. If behaviour is abusive, deceptive or unsafe, stop the conversation and use report or block. Contact local emergency or law-enforcement services for immediate danger or suspected crime.
Final check
Before leaving “Is ProHelp free?”, review the conversation from the other person’s perspective. Make sure the current position on free platform actions and direct job costs is easy to find and does not depend on an older message that was later changed. Correct dates, amounts or assumptions in one new recap. This gives both sides a practical reference and an opportunity to disagree before travel, work or payment.
Keep only information that is relevant to the arrangement. Save appropriate receipts and job records, but avoid copying private details into unrelated conversations. If the other person asks for something unexpected, ask why it is needed and pause if the explanation does not fit the task. Clear boundaries are more useful than rushing to appear agreeable.
When the app does not show the expected action, first confirm the job status and account, refresh the page, and try again on a stable connection. Repeated taps, duplicate posts or duplicate payments can create more confusion. If the issue persists, describe the screen, job and action accurately when contacting support; never include passwords, verification codes or full banking credentials.