Submitting a ProHelp job starts a process; it does not instantly hire someone. The post first goes through automated content checks. If approved, professionals can discover it and apply. You then compare applicants, discuss the work, choose how to proceed, and later mark the job completed or cancelled.
Review before publication
ProHelp checks the description and any photos for safety, suitability, and relevance. Appropriate images can show objects, tools, spaces, or other context connected to the requested service. Unsafe or unrelated material can be rejected. Review time is not guaranteed, so avoid creating duplicates while a result is pending.
An approval confirms only that the content passed the marketplace checks. It is not an endorsement of the person posting, an inspection of the site, or a guarantee that the job will receive applications.
Keep notification permission enabled if you want alerts, but open the app to confirm current status. Push notifications can be delayed or disabled by device settings.
Applications arrive
Once the job is live, interested professionals can submit an application. From your own job, open the applications view to see responses. An application can include a proposed amount and message. Compare the details rather than treating the first or cheapest response as automatically best.
Useful profile signals include service categories, bio, portfolio images, rating, written reviews, completed jobs, and how specifically the person addresses your request. Those signals help evaluation but do not guarantee identity, qualifications, availability, or results. Phone verification only confirms access to the registered number.
If there are few responses, give the post time and check whether the description, approximate location, photos, and expected budget are clear. A highly specialized task or difficult timing may naturally attract fewer applicants.
Clarify everything in chat
Ask promising applicants about their understanding of the task, relevant experience, earliest availability, materials, travel, and what the proposed price includes. Share the precise address only when you are comfortable and it is necessary. Keep door codes, payment details, identity documents, and SMS sign-in codes private.
Record the agreed scope, date, price, materials, cleanup, and payment timing in chat. A budget shown on the listing is guidance, not a binding checkout price. ProHelp does not process or hold payment, provide escrow or refunds, or take commission; payment is arranged directly between the users.
Manage the job status
As the owner, you have actions for the job. You can open applications, confirm completion, or cancel the job. Both completion and cancellation require a confirmation so an accidental tap does not immediately change status.
Mark the job complete when the agreed work is actually finished. Completion tidies the job state and supports the review flow. If the work will not proceed, use the delete/cancel action. In the current app behavior, that action changes the job status to cancelled rather than promising permanent erasure of all related records.
Do not mark a disputed or unfinished job complete merely to close the screen. First communicate clearly, preserve the written agreement, and use reporting tools for behavior that appears unsafe or abusive.
If something is not progressing
For a job stuck in review, wait and check its status before resubmitting. Review has no guaranteed deadline. If it is rejected, revise unsafe, irrelevant, or unclear content and contact support if you believe the result is wrong.
If an applicant stops replying, you can continue comparing other applications; a proposal does not force you to hire. If no one applies, improve concrete details instead of adding keyword filler. Consider whether the location, timing, scope, or estimated budget makes the request difficult.
If status changes fail, confirm you are signed into the owner account and online, reopen the job, and retry once. Contact support with the job identifier or link, approximate time, and error message. Never send a verification code or unnecessary private chat content.